Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect information you provide directly, including:

• Full name and email address
• Shipping address and contact number (if provided)
• Payment information — processed securely by Stripe; we never see or store your card details
• Order history and product preferences

We also automatically collect certain technical data when you browse our site, such as your IP address, browser type, pages visited, and referring URLs, via standard web server logs and analytics tools.

2. How We Use Your Information

• To process and fulfil your orders and send order confirmations
• To respond to your enquiries and provide customer support
• To improve our website, product selection, and shopping experience
• To send transactional emails (receipts, shipping updates) — we do not send marketing emails without your explicit consent
• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We share data only with:

• Stripe — to process payments securely
• Shipping and logistics partners — solely to fulfil your order
• Law enforcement or regulatory authorities — when required by law

4. Cookies

We use essential cookies to keep your shopping cart working across pages. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect cart functionality.

5. Data Retention

We retain order records for up to 7 years for accounting and legal compliance. If you would like your personal data deleted sooner, please contact us and we will action your request within 30 days, subject to legal obligations.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at hello@zarahstyles.com.

7. Security

All data is transmitted over HTTPS. Payment processing is handled entirely by Stripe, which is PCI-DSS certified. We do not store any card or banking information on our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of our site after changes constitutes your acceptance of the updated policy.

9. Contact

If you have any questions about this policy, please contact us at hello@zarahstyles.com.